Terms and Conditions

1. Definitions and scope

These Terms and Conditions govern the relationship between BackupFirma.com (hereinafter the "Provider") and any natural or legal person (the "Client") who accesses the website or requests the services offered.

By accessing backupfirma.com or requesting a service, the Client expressly accepts these terms.

2. Services offered

BackupFirma.com provides consulting, implementation and monitoring of backup and data protection systems for legal entities. The services include, but are not limited to:

• Synology NAS setup and implementation
• Encrypted cloud backup setup (Wasabi, Backblaze B2)
• Monitoring and periodic restore tests
• Drafting business continuity plans
• GDPR compliance consulting on data storage

3. Provider obligations

The Provider undertakes to:

• Perform the agreed services professionally and diligently
• Provide complete documentation for every system implemented
• Keep confidential any data accessed while providing the services
• Meet the agreed deadlines or give advance notice of any delay
• Guarantee the system's functionality in the first 30 days through full testing

4. Client obligations

The Client undertakes to:

• Provide the correct and complete information needed for the implementation
• Ensure access to the technical infrastructure on the agreed terms
• Pay for the services by the agreed deadlines
• Appoint a contact person responsible for the project

5. Prices and payment

Prices are set through an individual quote, after the free assessment of the Client's infrastructure. Any service requires prior acceptance of a written quote.

Payment is made according to the specific terms of the accepted quote. Prices shown on the website are indicative and may vary depending on the complexity of the implementation.

6. Limitation of liability

The Provider is not liable for data loss caused by hardware or software failures of Client equipment not included in the implemented backup solution, for incidents occurring before the implementation is complete, or for Client actions that contravene the documented procedures.

The Provider's maximum liability is limited to the value of the contract concerned.

7. Confidentiality and GDPR

Personal data is processed in accordance with the Privacy Policy. At the Client's request, the Provider signs a data processing agreement (DPA) under art. 28 GDPR.

8. Governing law

This contract is governed by Romanian law. Any dispute shall be settled amicably and, failing that, by the competent courts in Romania.